A hairdresser is about to start working on a client. The hairdresser is trying to explain that the work their client is requesting is complicated and will be expensive, but the client keeps interrupting them. The hairdresser is concerned that the client doesn’t realize both the amount and cost of the work the client is requesting, but the client finally interrupts and says “Ok, can we just get started?” How should the hairdresser address this issue?
Communication is about dealing with situations – and being mindful of all the influences in each situation. Both seasoned experts and novices struggle with communication in their lives and their work, in part because of the nuances of each new interaction.
For this assignment, we want you to help individuals navigate complex communication situations, and be mindful of your own biases and predispositions in doing so.
Below are five scenarios. We want you to pick three of the five to consider for this assignment. For each scenario, you will offer a strategy for resolving the issue with communication, and explain your rationale for that strategy. Then, you’ll write an “analysis paragraph” where you think about how your own perspective and biases may have influenced your advice
The assignment is worth 50 points and is due via HuskyCT on the due date and time specified there and in the course syllabus.
Need Expert Help Writing Your
Assignment?
Our skilled writers only need your instructions and defined deadline to write an original paper for you.
Place Order Now
Assignment?
What you should do:
- To help you complete this assignment successfully, be sure to attend to the relevant lecture – “Perception” and read chapter 3 in the textbook – “Perceiving ourselves and others.”
- Select three of the provided scenarios to respond to for the assignment.
- Brainstorm different strategies that you might use in responding to these posts. Consider theories, concepts, and examples included in the lecture and textbook to help strengthen your responses.
- For EACH of the three scenarios you select, you should write a one to two paragraph response:
- Include the scenario number at the top of your response (i.e. write “Scenario 2” when responding to scenario 2).
- Write four to six sentences for your response to the question – what this person in the scenario should do.
- Then write four to six sentences about your rationale – why you suggested this person take that action. Here is where you should directly reference course concepts, theories, and ideas.
- Finally, on a fourth page, you will submit an analysis paragraph (approximately six to eight sentences): Did you notice any trends or patterns in your analysis? How did stereotypes play into your answers and your mental picture of each scenario? What themes emerged across these scenarios that show the value of good communication? You should connect this analysis to course content.
- Consider the rubric on page 3 as you work.
How to submit this assignment:
- Create a document (Microsoft Word .doc/.docx or a PDF). DO NOT SUBMIT ANY OTHER TYPE OF DOCUMENT – your assignment is not considered submitted until a .doc/.docx or .pdf has been submitted. If you use google docs to create work, you can export a .docx or a PDF by going to file->download, and picking either format.
- If you have problems with your own computer or programs, please reach out to IT support or library staff for assistance. Set aside some time to use resources to prepare your submission.
- If you’re confused with any part of the process, reach out to your TA.
- Upload this document to HuskyCT using the “Attach File” button on the assignment page.
- Remember, late submissions will automatically lose 15 points. Submissions in an improper format will not be counted. No submissions will be accepted more than 48 hours after the deadline – plan ahead!
Need Expert Help Writing Your
Assignment?
Our skilled writers only need your instructions and defined deadline to write an original paper for you.
Place Order Now
Assignment?
Select three of the five scenarios.
- A hairdresser is about to start working on a client. The hairdresser is trying to explain that the work their client is requesting is complicated and will be expensive, but the client keeps interrupting them. The hairdresser is concerned that the client doesn’t realize both the amount and cost of the work the client is requesting, but the client finally interrupts and says “Ok, can we just get started?” How should the hairdresser address this issue?
- A software developer is sorting through a complicated problem in coding a new smartphone app. The company who hired the software developer has begun to promote the launch of the new app, even though it’s not ready yet. The developer is worried that the app will fail if it is rushed and has problems when it’s launched. The developer has a call with the person who hired them in an hour – but so far, it’s been hard to explain things to this person because they don’t have a background in software development, and because they’re from a different cultural background than the developer. How should the software developer discuss these concerns with the person who hired them?
- A pediatrician is about to discuss a sick child’s diagnosis with the child’s parents. The child and their parents recently moved to the area, and this is their first visit to the medical practice. The child’s diagnosis is a mixture of good news and bad news – while the child’s ailment isn’t life-threatening, it will require regular management over many years. The pediatrician realizes when they see the parents that they have actually met before: in the grocery store parking lot, when the pediatrician accidentally opened a car door into the parents’ truck. The parents responded “Wow, watch where you’re going, idiot!” The pediatrician doesn’t know whether the parents will remember the incident, but is concerned that this conversation will also become aggressive. How should the pediatrician approach this conversation with the child’s parents?
- A plumber is installing a new bathroom for a homeowner. The homeowner said that they “just want a basic half bathroom,” but as soon as the plumber starts the job, the homeowner keeps coming into the bathroom and commenting that they don’t like the choices the plumber is making, and that they’re confused about why the project is so complicated. The plumber is frustrated, and needs to discuss things with the homeowner before the project becomes a nightmare. How should the plumber approach this conversation with the homeowner?
- A family is searching for a new place to go on summer vacation, but the conversation has taken place in a group text thread over several days. It’s not completely clear who is available to travel on which dates, nor is it clear which locations are acceptable and what everyone has in mind for a budget for the trip. The confusion has led one of the adult grandchildren to volunteer to do some research and coordinate the entire trip, but as soon as they say this, each family member seems to have a list of questions and ideas to share with them. The adult grandchild is suddenly feeling stressed out by the whole situation – how should they address this issue?
Need Expert Help Writing Your
Assignment?
Our skilled writers only need your instructions and defined deadline to write an original paper for you.
Place Order Now
Assignment?
General Rubric: THE NAVIGATING COMPLEX COMMUNICATION Assignment
| Unacceptable | Lacking | Acceptable | Strong | Exceptional | |
| Scenario Response 1 | 3: Response does not attempt to address the original prompt. Response does not fulfill the requirements of the assignment. | 5: Response may include some information related to the prompt, but the response isn’t clear or is not about the scenario. Author has not considered communication strategies in their response.
|
7: Response includes some information related to the prompt, but the response isn’t clear. Some of the aspects of the prompt have been addressed, but not all elements have been considered. Author may not consider how to effectively use communication strategies in their response. | 8: Response is mostly clear and includes detailed information. Response addresses most aspects of the original prompt in a way that makes clear that the author has made an effort to consider their response. Author’s response focuses not just on what to communicate but how to communicate it. | 10: Response is clear and includes detailed information. Response addresses all aspects of the original prompt in a way that makes clear that the author has thoroughly and thoughtfully considered their response. Author’s response focuses expertly on both what to communicate and how to communicate it. |
| Scenario Response 2 | 3: Response does not attempt to address the original prompt. Response does not fulfill the requirements of the assignment. | 5: Response may include some information related to the prompt, but the response isn’t clear or is not about the scenario. Author has not considered communication strategies in their response.
|
7: Response includes some information related to the prompt, but the response isn’t clear. Some of the aspects of the prompt have been addressed, but not all elements have been considered. Author may not consider how to effectively use communication strategies in their response. | 8: Response is mostly clear and includes detailed information. Response addresses most aspects of the original prompt in a way that makes clear that the author has made an effort to consider their response. Author’s response focuses not just on what to communicate but how to communicate it. | 10: Response is clear and includes detailed information. Response addresses all aspects of the original prompt in a way that makes clear that the author has thoroughly and thoughtfully considered their response. Author’s response focuses expertly on both what to communicate and how to communicate it. |
| Scenario Response 3 | 3: Response does not attempt to address the original prompt. Response does not fulfill the requirements of the assignment. | 5: Response may include some information related to the prompt, but the response isn’t clear or is not about the scenario. Author has not considered communication strategies in their response.
|
7: Response includes some information related to the prompt, but the response isn’t clear. Some of the aspects of the prompt have been addressed, but not all elements have been considered. Author may not consider how to effectively use communication strategies in their response. | 8: Response is mostly clear and includes detailed information. Response addresses most aspects of the original prompt in a way that makes clear that the author has made an effort to consider their response. Author’s response focuses not just on what to communicate but how to communicate it. | 10: Response is clear and includes detailed information. Response addresses all aspects of the original prompt in a way that makes clear that the author has thoroughly and thoughtfully considered their response. Author’s response focuses expertly on both what to communicate and how to communicate it. |
| Analysis Paragraph | 3: Either missing or confusing. | 6: An attempt at analysis containing at least one course concept, but it may not be used correctly. Analysis is either not clear or not thorough. | 8: Notes themes and trends in the author’s responses. Addresses stereotypes.
Response is connected to course concepts, but they may not be completely explained. |
9: Thoughtfully notes themes and trends in the author’s responses. Addresses stereotypes with detail, connecting discussion to course concepts.
|
10: A complete, mindful analysis that does everything in the “strong” criterion while also weaving insights and course concepts effectively. Analysis clearly evidences excellent understanding of Communication issues. |
| Writing & Organization | 1: Severe grammatical or spelling errors are a distraction to the reader. Writing not acceptable for a college-level course. | 2: Paper has a significant number of grammatical or spelling errors. Writing is unclear in areas, with flaws that make the paper somewhat difficult to read. Response is either too short or too long. | 3: Paper shows a few grammatical or spelling errors. Writing is somewhat clear, with some issues present that may be distracting. Flaws do not ruin the paper, but could be improved. Response is either too short or too long. | 4: Paper is mostly free of grammatical errors and is written clearly, showing a competent grasp of writing. Some small flaws may be present. Response may be too long. | 5: Paper is free of grammatical or spelling errors, clear, eloquent, and shows an excellent grasp of writing that makes the paper a pleasure to read. |
| Effort | 1: No or limited effort. | 2: More effort could have been put into the assignment. | 3: An average amount of effort was used to complete the assignment. | 4: Shows a strong effort and a significant investment of time. | 5: Shows exceptional effort and attention, and a significant investment of time. |
