Crossrail Case Study – Can you call Crossrail’s quality management comprehensive? What elements of various quality philosophies can you recognise? Would you say they have an optimal balance between QA and QC?

How to Manage Quality in Projects

Instructions:

Following your preparation on this week’s topic and the expected engagement with the Crossrail case study, please answer the following questions:

• Can you call Crossrail’s quality management comprehensive? What elements of various quality philosophies can you recognise? Would you say they have an optimal balance between QA and QC?
• What would you change in their general QM methodology?

Reading 2 – Crossrail Case Study

By exploring the following case study, you will be able to apply your theoretical understanding of key quality management principles in the practical context of a real project case. The Crossrail case study is valuable for other major construction projects developing their quality management systems. The learning legacy website contains a number of different quality documents. Therefore, it would be sensible for you to focus on the following documents (accessible via the links on the overview page), but explore more if you have the capacity:

• Quality policy
• Quality management principles, policies and requirements
• Quality dashboard
• Supply chain quality requirements

As you read this, reflect on the following:

1. What are the most important elements of Crossrail’s quality culture?
2. What are the key innovations in quality management implemented by Crossrail?
3. What methods can be characterised as quality assurance or quality control?

Crossrail Case Study – Can you call Crossrail’s quality management comprehensive? What elements of various quality philosophies can you recognise? Would you say they have an optimal balance between QA and QC?

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