After careful review of chapter 1 in your digital textbook: introduction to operations management,

respond to the following questions:

Item 1: Explain the concept and importance of operations management.

Item 2: Explain the differences between goods and services. Provide at least two examples.

Item 3: Describe a Customer Benefit Package (CBP) with an example.

Item 4: Explain the role of processes in operations management with two examples.

Item 5: Summarize the historical development of operations management.

You MUST cite at least three major breakthroughs in technologies, which is part of industrial revolution.

David A. Collier and James R Evans, OM5，operational management, 5th edition