French and Raven (1958) determined five forms of power. What are they and what form of power could be possessed by an IT professional?
SECTION A – Answer ALL Questions for a Total of 40 marks
1. French and Raven (1958) determined five forms of power. What are
they and what form of power could be possessed by an IT professional?
(5 marks)
2. In Database Normalisation, what is Second Normal Form? Provide an
example to illustrate your answer.
(5 marks)
3. What is meant by Master Data and why is it one of the most complex
types of data within an Enterprise Resource Planning (ERP) system?
(5 marks)
4. What is a Data Flow Diagram (DFD) and what are its key components?
(5 marks)
5. What are the principles of good User Interface (UI) Design?
(5 marks)
6. What are the key stages within the Planning Phase of the Systems
Development Lifecycle (SDLC)? Provide an example for each.
(5 marks)
7. What do you understand by the term “Process technology” and its
relevance with the operations management area?
(5 marks)
8. What are the different types of information process technology? List
some application areas of information process technology within an
organisation.
(5 marks)
PLEASE TURN OVER
Page 3 of 4
SECTION B – Answer any four questions for a Total of 60 marks
9. List and explain the components of an Entity Relationship Diagram (ERD) (5 marks).
Construct an ERD for an online business of your choice using these notations (10
marks). You should aim for a relatively simple process, but ensure that all
components are included at least once.
TOTAL 15 marks
10. Introduce the Systems Development Lifecycle with specific reference to the waterfall
model (5 marks). Evaluate the principles and values of Agile in relation to this model
(5 marks). Furthermore, critically discuss the following statement (5 marks),
‘Agile has largely replaced the traditional Waterfall model as the
methodology of choice for Technology Professionals.’
TOTAL 15 marks
11. Introduce the 5-step Maturity Framework for Information Systems (5 marks). Using
an example of an Information System from an organization with which you are
familiar. Locate the organisation within the framework and explain how it would
‘climb’ the maturity model to a higher step (10 marks).
TOTAL 15 marks
12. The success of the implementation an Enterprise Resource Planning (ERP) system
largely depends on how well the organisation understands its own business and
processes. Discuss this statement in relation to the costs and benefits of such
systems.
TOTAL 15 marks
PLEASE TURN OVER
Page 4 of 4
13. What are the three dimensions for evaluating the Process Technology in an
organisation? (5 marks). Explain each dimension from the perspective of volumevariety matrix and give examples (10 marks).
TOTAL 15 marks
14. Draw a detailed Business Process Modelling Notation (BPMN) diagram of a taxi
ordering service from the mobile app. The BPMN should contain at least all basic
components and some additional ones discussed in the class.
TOTAL 15 marks
CITATION
