Gayla was the manager of a small manufacturing plant. The employees often waited until the last minute to clock in, consequently, they were often late because too many were trying to clock in at once.
Gayla was the manager of a small manufacturing plant. The employees often waited until the last minute to clock in, consequently, they were often late because too many were trying to clock in at once. You determine a possible intervention would be for Gayla to make it a point to greet and meet with the employees who were on time.
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She would smile and make pleasant conversation with the employees while they were clocking in. However, as soon as the deadline for clocking in arrived, she would depart for her office. Consequently, the intervention effects were not maintained and Gayla terminated the intervention. What steps would you take to identify the contingencies governing Gayla’s behavior?
