In this project, you will gain an understanding of the importance of the control function in a manufacturing business. You will compare actual performance with desired production standards, measure progress toward company goals, and address deviations in performance through corrective action.
Outcome Met by Completing This Assignment
- develop measures and assess outcomes against plans and standards to improve organizational effectiveness
How to Set Up the Paper (Students must format as a Memorandum)
Create a Word or Rich Text Format (RTF) document that is single-spaced using 12-point font. Your project must not exceed three pages…and your reference list must fit on the third page. You will NOT use a title page, but instead, your project must be formatted as a memorandum:
TO: Quality Assurance Manager
FROM: Insert your name
DATE: Insert completion date
Importance of Lacks Tracks Production Metrics
III. Standard Specifications
Overall Plant Performance
Four Important Deviations
IV. Total Quality Management
- Write an Introduction paragraph. The introduction paragraph is the first paragraph of the paper and will be used to describe to the reader the intent of the paper explaining the main points covered in the paper. This intent should be understood prior to reading the remainder of the paper so the reader knows exactly what is being covered in the paper. The introduction is often written after the paper is completed. (Use as needed appropriate in-text citation and include the references in the Reference section). Your introduction should not exceed 4 sentences.
- Explain what control means in a business setting. (Use heading below and in-text citation as required) A carefully worded explanation should be about 3 or 4 sentences.
- Explain why Lacks Tracks ought to be concerned with the actual production metrics at its plants. (Use headings below and in-text citation as required) Only a couple of sentences are needed here.
- Compare the metrics table standards to the actual performance outcomes at each of the five (5) plants and explain your findings for each plant. (Use the headings below and citations and references as appropriate.) In completing this analysis, students are asked to review the table and explain (using words and not numbers) the relative performance of each plant. The easiest way to approach this: provide an introductory sentence explaining the purpose your analysis and then a single sentence (for each plant) that gives your overall impression of how the plant is performing based upon a review of the metrics that are included in the table. Do NOT reproduce/include a copy of the table in your memo.
- Identify the four (4) most important and common deviations from the standards among the plants and explain why this data is important to Lacks Tracks management. (Use the headings below and citations and references as appropriate.) While the instructions ask students to identify the four most important and common deviations, I realize that the criteria that you might identify as being most important…may not actually be the four most common deviations. Therefore, please confine your analysis to the four deviations that you find to be most important/troubling. This analysis must not exceed five sentences.
- Using course materials identify, and explain two (2) types of controls that could be used by Lacks Tracks management to attempt to correct the deviations from standards at its plants. (Use the headings below and citations and references as appropriate.) Recommendations and analysis (explanation) must not exceed four sentences.
Total Quality Management
- Explain why the implementation of a Total Quality Management (TQM) program could improve operational efficiency at Lacks Tracks. (Use as needed appropriate in-text citation) In order to earn full credit, students must: (1) explain the concept of TQM; (2) explain why the use of TQM is appropriate for Lacks Tracks; and (3) explain one principle of TQM and how that principle can be applied to Lacks Tracks to improve plant performance. This analysis must not exceed four sentences.
Create a concluding paragraph. The conclusion paragraph highlights the major findings covered in the paper. (Use as needed appropriate in-text citation) No more than three or four sentences, please.