This task requires you to demonstrate the skills and knowledge requirements to use databases to source information requested by a customer.

You will demonstrate skills and knowledge required to:

·            search and analyse information from a range of bibliographic and full-text databases

·            evaluate the information retrieved

·            present this information to the customer.

You will access the databases via the TAFE Queensland Libraries Network. Please provide names and URLs of the Databases you access

This assessment task is in two (2) parts.

Part 1 Role Play

You are to conduct a reference interview to determine a customer’s information needs. This will be a role play where you will record the interview using a video recording (submitted as mp4 or any other format) by saving it to Google Drive and uploading the link).

You will require the cooperation of another person to play the role of your customer. The customer can be a fellow student, friend, family member, work colleague, work supervisor, etc.

Part 2 Meeting the information needs of the customer

Accessing databases via the TAFE Queensland Libraries Network, you are to access three (3) different databases to source relevant information.

Once you have sourced the information, you are to:

·            choose one (1) article from each database

·            name and provide URLs for each database

·            evaluate your search results

·            compile an annotated bibliography for your customer—this bibliography needs to be in the APA 7^th ed. referencing style.

Assessment Conditions:

Time Allowed:

This task is to be submitted by the due dates advised in the Unit Study Guide. If a student requires an extension, they must negotiate this with their assessor before the due date.

Level of Assistance Permitted (If Any):

This is an open book assessment task. All work must be your own.

Students may:

·            refer to learning resources, workplace and/or research further information

·            ask the assessor clarifying questions

·            access the services of Studiosity to assist in interpreting questions or proofreading text

·            be referred to learning support for additional assistance.

Students must seek any required assistance, reasonable adjustment or negotiate extensions with the assessor prior to the due date.

Location:

This assessment is to be completed in a workplace or a simulated workplace, including the classroom or home office environment.

This assessment is to be completed in a workplace or a closely simulated workplace, including the classroom or home office environment.

Tasks are to be submitted via Connect.

This task needs to be observed by your assessor.

These skills and activities can be demonstrated in any one of three ways:

·            in class

·            in online rooms

·            video recording

(NB: Options available at the assessor’s discretion.)

When recording, please confirm your identity as the student being assessed with your name and student number. Plus, record consent from all participants at the beginning of the task.

You may use this comment, ‘I am (insert student name and number). This activity is for the purpose of assessment only and will be recorded, viewed and stored following TAFE Queensland procedures. All participants consent to being recorded for these assessment purposes.’

Record and upload a maximum of fifteen (15) minute video recording

Materials to be Supplied:

For this assessment, learners will need access to:

·            internet, device and word processing software (can be accessed through TAFE campuses and facilities)

·            access to Connect and associated learning resources

·            access to the library network

·            organisational strategic and operational plans

·            workplace policies and procedures relevant to performance development

·            relevant legislation, regulations and codes of practice

·            Appendices:

–             BSBLIB404 Appendix A – Annotated bibliography

–             BSBLIB404 Appendix B – Literacy Framework

Assessment Criteria:

To achieve a satisfactory result, your assessor will be looking for your ability to demonstrate the following key skills/tasks/knowledge to an acceptable industry standard:

·            All tasks have been completed in full and to a satisfactory standard.

·            Demonstrated knowledge and skills required to:

–             conduct reference interviews

–             access and search databases

–             compile a bibliography using the APA 7^th ed. referencing style.

Work, Health and Safety:

·            Follow TAFE Queensland Student Rules.

·            Access TAFE Queensland Student Services for any additional support.

·            Conduct risk assessments prior to any assessment task to ensure the safety of all participants and the environment.

·            Ensure an ergonomically safe work environment to complete all assessment tasks.

Number of Attempts:

You will receive up to two (2) attempts at this assessment task. Should your 1st attempt be unsatisfactory (U), your teacher will provide feedback and discuss the relevant questions with you and will arrange a date for your 2nd attempt. If your 2nd attempt is unsatisfactory (U), or you fail to attend the scheduled date for a 2nd attempt, you will receive an overall unsatisfactory result for this assessment task. Only one re-assessment attempt may be granted for each assessment task.

For more information, refer to the Student Rules.

Submission requirements:

Review the Marking Criteria provided for this task to ensure you have evidenced all requirements.

Assessment to be submitted via:

·            TAFE Queensland Learning Management System: Connect: https://connect.tafeqld.edu.au/d2l/login

·            Username; 9-digit student number

For Password: Reset password go to  https://passwordreset.tafeqld.edu.au/default.aspx>

·            search and analyse information from a range of bibliographic and full-text databases

·            evaluate the information retrieved

·            present this information to the customer.

Assessors are to:

·            confirm expectations, as detailed in ‘Instructions to Student’, have been followed and met

·            ensure the safety of all assessment activities by conducting and supporting risk assessments and ensuring all follow TAFE Queensland Student Rules

·            negotiate observation strategy with the student, including roleplay participant, place and means of observation

·            provide feedback on all assessment attempts and identify additional learning and/or practice required by the student before their second attempt

·            use the Benchmark answers and Marking Criteria to record their assessment and feedback

·            negotiate to complete assessment tasks and/or resubmissions verbally, where the opportunity presents:

–             scribe the student’s response verbatim on the assessment task/marking criteria, and note the questions verbally addressed on the cover sheet

–             initial and date additional comments.

Interaction with customers Role Play

Use the questions provided to evaluate the student’s application of knowledge and understanding of the task performed. Record the student responses to each question in the spaces provided. If a question is not required to be asked, please note in the space provided.

Refer to the Benchmark Answers to ensure objectivity and consistency.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

You are a library officer within the TAFE Queensland Library Network (TQLN). A copyright research officer (customer) approaches you for assistance in writing her paper on legislation/ethical issues in the library and information industry. She wants you to conduct some research for her paper and wants the information by 5 pm on that day.

Remember, legislation/ethical issues are a broad topic. During the interview, you are to narrow this topic down to the customer’s specific needs. Some relevant topics specific to her needs may be:

·             Information ethics for 21st-century library professionals

·             Legal and ethical issues of information service delivery

·             Copyright in digital material – are changes needed and why? Copyright protection and exceptions that apply to Library & Information Industry

·             Libraries and censorship – information dilemma for libraries (abiding by Censorship legislation) – OR censorship of information – an industry dilemma protecting the customer versus freedom of information cost and barriers of access to information in the digital era – how much is really free?

·             Library & Information services response to the privacy of personal information

You will require the cooperation of another person to play the role of your customer. The customer can be a fellow student, friend, family member, work colleague, work supervisor, etc.

DO NOT INTERVIEW YOURSELF.

Your customer has requested all the information by 5 pm that same day. Unfortunately, you cannot meet this deadline as you also have other library duties to perform, and you could not gain access to the database.

Is content recent enough to be relevant to the customer’s needs?

Does the article answer the customer’s question?

Is the content of the article reliable, truthful, and correct?

Is the author(s) credible (e.g., qualifications, credentials, affiliations)?

Are the writer’s intentions clear, is the point of view objective and impartial?

Is content recent enough to be relevant to the customer’s needs?

Does the article answer the customer’s question?

Is the content of the article reliable, truthful, and correct?

Is the author(s) credible (e.g., qualifications, credentials, affiliations)?

Are the writer’s intentions clear, is the point of view objective and impartial?

Is content recent enough to be relevant to the customer’s needs?

Does the article answer the customer’s question?

Is the content of the article reliable, truthful, and correct?

Is the author(s) credible (e.g., qualifications, credentials, affiliations)?

Are the writer’s intentions clear, is the point of view objective and impartial?