You are the head of a large department in a large city- This means that your agency is a public/government agency (not a private organization nor a non-profit)

Prompt.

You are the head of a large department in a large city. This means that your agency is a public/government agency (not a private organization nor a non-profit). Your department is responsible for serving a culturally and ethnically diverse population (including recently arrived immigrants). Your agency has also recently begun initiatives with a few of the countries from which the new immigrants arrive from.

As part of a mandatory 10 year review of your agency, an outside consultant was hired to assist in the review of your agency. The consultant conducted an initial survey of the clients of your program. The results of the survey suggest that your (and your agency’s) prior assumptions over the past several years about the population being served and their needs are very different from the actual responses given by residents.

The survey was deemed to be only a starting point (initial look) and did not attempt to determine the specific needs or areas of concern, but instead served only to let you know that you have been missing the mark for quite some time. Overall, a significant portion of the population of respondents feel as though they have been neglected (and or mistreated) by your agency.

What actions do you recommend be taken as a result of the initial consultant study (how will you go about addressing/solving the problem)?
Why / what are the reasons for your recommendations?
What will be the expected outcome of your solution?
Keep in mind the above bullet points are only part of what you need to address. If all you do is address the 3 bullet points, you will lose points.

Your answer to this Leadership assessment must incorporate the areas of the Interdisciplinary/Professional Studies Core (Logic, Statistics, English, Ethics, and Global Awareness).

The main body of your response must be a minimum of 2800 words. While it may be a good idea to include things such as: name, title page, outline, dates, salutations, bullet points, abstracts, lists, etc, they will not count toward the 2800 words.

While there is also no real need for many outside sources per se, if you do use any sources or quotations, you need to keep them to a minimum. You will lose points for excessive sources/quotations. You will also lose points for the use of long quotes. And remember, any quotations used will not count as part of the word limit.

This is not a typical term paper – its you addressing/solving a problem.

In addition to having to effectively summarize your agency and its mission, you will also be judged on…

The quality of the explanation associated with the Logic your decision is based on.

The degree/level to which you incorporate Statistics as part of your solution.

The overall quality of your Written response.

The depth to which you incorporate Ethical considerations into your decision.

The Global considerations given to your decision.

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