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Question: How do the techniques used by surveillance capitalism affect the ways corporations and companies make their business decisions?

18 Apr 2023,6:02 PM

                                           Shoshana Zuboff “The Age of Surveillance Capitalism”

 

TEXT OF STUDENT’S CHOICE:

 

  • Maggie Nelson “Great to Watch” NHR, p. 299-314                                                                                                        OR                                        
  • Daniel Gilbert “Immune to Reality” NHR, p. 141-150 

             OR

  • Franklin Foer “Mark Zuckerberg’s War on Free Will” NHR, p. 102-116

 

PROMPT

Shoshana Zuboff, who published her first book in 1989 on the future of technology and date in the workplace, warns in “The Age of Surveillance Capitalism” that there are real threats to eradicate “what has been held most precious in human nature.” Given the fragility of the global political and economic situation and order, surveillance capitalism rises to a ‘coup from above.” According to the author, it is a direct danger to democracy by changing what has traditionally been a human nature.

Citing textual evidence from two texts (Zuboff and one other text of your choice), please compose an argument in response to the following prompt:

How do the techniques used by surveillance capitalism affect the ways corporations and companies make their business decisions?

THOUGHT – PROVOKERS

Below are some further questions that may be useful to consider in generating your argument. Remember that you only need to address the above prompt in bold:

  • How would surveillance capitalism be better described?
  • To what degree does the use of machine intelligence lead to a situation when companies no longer control their decision-making process?
  • Why is behavioral surplus to surveillance capitalism so critical for that form of economic system?
  • Why is surveillance capitalism such a departure from just capitalism before?
  • How are knowledge, authority, and power connected to each other?
  • What is an informational panopticon?
  • Why is behavioral data so crucial for the new form of capitalism?

 

LOGISTICS

Quotations should be carefully transcribed, punctuated, and attributed. You must use MLA bibliographic conventions. Please also follow the conventions of standard edited American English. Use 1.0-inch margins on all sides, 2.0 space throughout the text, and twelve-point Times New Roman font throughout. Spacing in the heading is 1.0 inch. Spacing in the text is 2.0.  Number all pages.  Indicate the word count at the end of your rough and final drafts.

The paper should have your name, the date, and the course information, and the assignment information (RD or FD of paper #) in the heading.   Title your paper. Submit your paper electronically via Canvas using the file upload option. Email submissions are NOT acceptable. The penalties outlined on the syllabus will apply to all late submissions.

Expert answer

Surveillance capitalism is a business model that leverages data collection and analysis to predict and influence human behavior.

Surveillance capitalism is a business model that leverages data collection and analysis to predict and influence human behavior. In this model, companies use various techniques to track and monitor users' online activities, collect data, and analyze it to make informed decisions. The data collected is then used to create targeted advertising and influence consumer behavior. This paper examines the techniques used by surveillance capitalism and how they affect the ways corporations and companies make their business decisions.

Techniques Used by Surveillance Capitalism

Surveillance capitalism employs various techniques to collect and analyze data from users. Some of these techniques include:

  1. Tracking Cookies: Companies use tracking cookies to monitor users' online activities, including the websites they visit, the products they search for, and the links they click. These cookies allow companies to collect data on users' behavior and preferences, which they can then use to tailor their marketing strategies.

  2. Device Fingerprinting: Device fingerprinting is the process of collecting information about a user's device, including the device type, operating system, and browser version. This information is used to create a unique device ID, which is used to track the user across multiple websites and devices.

  3. Location Tracking: Companies use location tracking to collect data on users' physical locations. This information is used to create targeted advertisements based on the user's location and to track users' movements.

  4. Social Media Monitoring: Companies monitor social media platforms to collect data on users' interests, opinions, and behaviors. This information is used to create targeted advertisements and to influence consumer behavior.

  5. Data Mining: Data mining is the process of analyzing large datasets to identify patterns and trends. Companies use data mining to collect and analyze user data, which they use to create targeted advertisements and to influence consumer behavior.

  6. Machine Learning: Machine learning is a type of artificial intelligence that uses algorithms to analyze data and make predictions. Companies use machine learning to analyze user data, identify patterns and trends, and create targeted advertisements.

How Surveillance Capitalism Affects Business Decisions

The techniques used by surveillance capitalism have significant implications for how corporations and companies make their business decisions. Some of the ways surveillance capitalism affects business decisions include:

  1. Targeted Advertising: Targeted advertising is one of the primary ways that companies use data collected through surveillance capitalism. By analyzing user data, companies can create targeted advertisements that are tailored to individual users' interests and preferences. This allows companies to increase the effectiveness of their advertising campaigns and improve their return on investment.

  2. Personalized Products and Services: Companies can use data collected through surveillance capitalism to create personalized products and services. For example, an online retailer may use data on a user's browsing and purchase history to recommend products that the user is likely to be interested in. This can lead to increased customer satisfaction and loyalty.

  3. Improved Business Operations: Companies can use data collected through surveillance capitalism to improve their business operations. For example, an e-commerce company may use data on user behavior to optimize its website's design and functionality. This can lead to increased customer engagement and sales.

  4. Competitive Advantage: Companies that use surveillance capitalism to collect and analyze data have a competitive advantage over those that do not. By leveraging data to create targeted advertising and personalized products and services, these companies can outperform their competitors and gain market share.

  5. Ethical Concerns: There are ethical concerns surrounding the use of surveillance capitalism. Critics argue that the collection and use of user data without their consent is a violation of privacy and can lead to manipulation and exploitation. This can damage a company's reputation and lead to consumer backlash.

Conclusion

In conclusion, surveillance capitalism is a business model that leverages data collection and analysis to predict and influence human behavior. The techniques used by surveillance capitalism, including tracking cookies, device fingerprinting, location tracking, social media monitoring, data mining, and machine learning, have significant implications for how corporations and companies make their business decisions. By analyzing user data, companies can create targeted advertising, personalized products and services, and improve their business operations, which can give them a competitive advantage in the market. However, there are also ethical concerns surrounding the use of surveillance capitalism, including privacy violations and the potential for manipulation and exploitation.

To address these ethical concerns, companies must ensure that they are transparent about their data collection and use practices and obtain user consent before collecting and using their data. They must also take steps to protect user data from unauthorized access and misuse. Additionally, companies must ensure that they are using data in ways that benefit users and society as a whole, rather than simply to maximize profits.

In conclusion, the techniques used by surveillance capitalism have both positive and negative implications for how corporations and companies make their business decisions. While these techniques can lead to increased efficiency and profitability, they also raise significant ethical concerns that must be addressed. As such, it is crucial for companies to be transparent and responsible in their use of user data, ensuring that they are using it in ways that benefit users and society as a whole.

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