26 Sep 2022,11:56 PM
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While we remain committed to high engagements with you to ensure satisfaction, we also retain the discretion concerning refunds. Once you report our services to be unsatisfactory, we will review your request to determine its eligibility. Apax Researchers cannot and does not issue refunds when it is evident that a tutor completed your work according to the instructions. As a company founded on the principle of fairness, it would be unfair to refund money for a task completed in strict adherence to instructions. You can help us make this determination on whether you deserve the refund by sending us all the files, screenshots, and everything else you consider necessary, after which we will make a fair decision.
A client will receive a refund based on the following considerations:
Low quality from a tutor (be ready to provide evidence)
When a significant part of work remains incomplete.
Answers whose deadline is way overdue
Plagiarized content (provide proof)
Incomplete answers to your question
Unprofessional behavior from a tutor
When no one is available to offer you help
We prioritize meeting deadlines and understand the significance of timely delivery. Our writers are experts in their fields, consistently striving to complete assignments by the agreed deadline. However, unforeseen circumstances can arise. If a delay occurs and the writer cannot deliver the initial version on time, we offer a full refund. Should you no longer need the paper or cannot wait, please inform our support team using any of the communication methods listed on the Contact Us page within 24 hours of the original deadline.
If you need to cancel an order that is still in progress, please reach out to our support team using any of the methods provided on the Contact Us page, and include your reason for cancellation. One of our customer representatives will contact you within 2 hours of receiving your request to confirm the details, discuss the reason, and arrange a refund.
If you're dissatisfied with the quality of your paper, you have 30 days from the Order deadline to submit your complaint, along with detailed comments on unmet instructions or areas needing improvement. We will revise the paper for free if the original instructions were not fully followed. After the revision, you have 30 days to review it and raise any further complaints by contacting our support team. Please be prepared to provide a detailed explanation of the issues. Our Resolution Department will evaluate your claim within 24 hours and offer compensation if applicable.
If no feedback is provided within the 30-day period, the paper will be considered as meeting your requirements, and no further refunds will be issued.
In the event of a full refund for a completed order, the Company retains authorship and may publish the work online for educational purposes or sale. This means the paper could be indexed by search engines and may be traceable to our website. Once published, we cannot remove the paper from web pages or search engine caches.
When you approve the order by releasing payment to the writer.
If the product is delivered on time, but you fail to download it, we are not liable for this issue.
Refunds are not granted for receiving a low score since grading can be subjective.
Complaints about plagiarism must be supported by valid proof, such as a Turnitin report, to be considered.
Simply expressing dissatisfaction with your paper without providing a specific reason will not qualify you for a refund.
If your order is delayed because you failed to provide necessary information or materials on time, or we were unable to contact you using the details you provided, you cannot claim a refund based on lateness. Ensure your contact information, including email and phone number, is accurate to avoid communication issues in emergencies.
We are not liable for any damages resulting from your use of this website. This includes damage to your computer, software, systems, programs, or any direct or indirect, consequential, or incidental damages.
Some value-added services (VAS) are non-refundable, such as VIP support, selecting a writer of your choice, or having us select a writer for you. Services like a 1-page abstract, early draft, or essay outline can only be refunded if they were not provided at all.
Refunds are not available for math problems, projects requiring calculations, or solving multiple-choice questions since using the provided answers implies your approval. However, if fewer than 50% of the answers to multiple-choice questions are correct, you may be eligible for a partial refund by providing proof of the score. The amount of the refund will be determined by our QA team on a case-by-case basis.
Once a refund is deemed justified, Apax Researchers sends in the form of credit
Our team handles each refund request individually.
You can help us serve you better in terms of refunds by providing as many details as possible. Your appeal will be easier to resolve if you attach evidence of poor quality, including but not limited to screenshots and original instructions. It is easier to get a refund if you post this evidence in the conversation board because the QAD team can see everything needed to make a determination. Unfortunately, we cannot issue a refund if you do not provide all the evidence on the conversation page. This stance is informed by the principle of fairness, which compels us to pay our tutors as long as they have worked on your question while at the same time ensuring you get value for your money. Therefore, please cooperate with us so we can serve you better.
Clients should review the answer provided by the tutor within 15 days because the system auto-sends the payment to the expert. If satisfied with the answer, a client needs to release the money to the tutor. Please avoid releasing the money to a tutor if you have not received the answer and if you are dissatisfied. It is impossible to issue a refund after the money is released either by you or by the system.
Ensuring specificity in your instructions. Let the tutor know exactly what you need. This way, we can ensure that the tutor adheres to the instructions and receives the appropriate measures in case of deviation. Failing to offer clear instructions complicates our ability to resolve a case fairly because tutors demand payments for completing your work. However, specific instructions make disputes easy to solve and refunds faster to issue.
Your payment becomes final the moment you or the tutor selected confirms the question.
Be quick to request a refund if the answer provided by a tutor does not meet your expectations. Make this request after the question’s deadline. Remember that Apax Researchers releases the money for a question as soon as you confirm it. Therefore, take time to confirm the answer meets your expectations. As mentioned, Apax Researchers cannot issue refunds for payments already released to tutors. It is unfortunate, but if you submit a refund request after confirming your answer, the company has no way to recover the money from the said tutor. Therefore, take our advice and confirm all answers before confirming them and releasing the money.
Remember that you are at liberty to retain or cancel your Library subscription at any time. This cancelation does not affect your access to our website. You will continue accessing all our services until your billing period ends. Credits and refunds are not available for membership periods. In case you want to cancel your billings, please log in to your account and follow the easy prompts.
We commit to ensuring that clients who visit our site are satisfied with the services we offer here. Unfortunately, we cannot guarantee that all the resources in the Q&A feature will be helpful. Since we have a duty to our tutors, we cannot make refunds in certain conditions. These include:
A case where it becomes evident that a client’s refund request rate is higher.
A situation where the quality of the answer a tutor submits is confirmed to be of reasonable high quality.
If a tutor does not offer a full answer to a question but addresses the major parts of a question in a high-quality manner and within the agreed timeline.
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