Question: Detail how you would set about managing change in a small traditionally based SME family business in food manufacturing (making simple bakery products) employing just over a 100 people. They are currently losing money but have a reputation for quality.

Expert answer

When it comes to change management in a small, traditional family business, there are a few key considerations that must be kept in mind. First and foremost, it is important to understand the unique culture and dynamics of such a business. This includes understanding the family dynamic and how decision-making is typically handled within the organization. Additionally, it is important to appreciate the role that tradition plays in the business - both in terms of how it is run day-to-day as well as in terms of the products that are produced.

With this understanding in place, there are a few key steps that can be taken to successfully manage change in a small, traditional family business. First, it is important to gain buy-in from all stakeholders - this includes the family members who own and run the business, as well as the employees who work there. Change will only be successful if everyone is on board and committed to making it happen.

Secondly, it is important to develop a clear and concise plan for the change that is to be implemented. This plan should be tailored to the specific needs of the business and should take into account all of the unique aspects of the organization. Without a well-thought-out plan, it will be very difficult to successfully execute a change initiative.

Finally, it is important to have patience and perseverance when managing change in a small, traditional family business. Such businesses are often slow to change, so it is important to not get discouraged if progress is not made as quickly as desired. It takes time to implement new systems and processes, but eventually, the changes will take hold and the business will be better off for it.

By following these steps, change can be successfully managed in a small, traditional family business. However, it is important to remember that each business is unique and therefore, the approach that is taken will need to be tailored to fit the specific needs of the organization. With careful planning and execution, any change initiative can be successful - no matter how challenging it may seem at first.