Many staff in the airline service end feel they are overtaxed while others seem to have little to do. Divide up key airline staffing roles among your small group, choosing one role per person from among the following: cleaning crew, ramp agents, provisioning agents, reservation sales agents, customer service agents, pilots, and mechanics.
The individual portion of this project is for each staff representative to write a 2-4 page proposal that would meet the need for service productivity and greater operational success for their specific role. Consider changes or strategies specific to the job in job requirements, training, staffing, and job design. Use the Library for ideas in the airline industry and beyond to consider job significance, job identity, autonomy, staffing, feedback, job rotation, enrichment, employee empowerment, job enlargement. Explain what cautions, methods, or requirements are needed for any proposed changes to meet ethical and legal standards for managing employees.
As you consider changes to your employee management practices, it is important to ensure that these changes adhere to ethical and legal standards. There are a number of factors to consider in order to ensure compliance with these standards, including:
- The potential impact of the proposed change on employees
- Whether the change complies with relevant laws and regulations
- Any possible conflict of interest that may arise from the change
- The need for transparency and communication with employees about the proposed change
By taking these factors into account, you can help to ensure that any changes to your employee management practices are ethically and legally sound.
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