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Question: Hotel Escargo: Using process mapping and reviewing the information here, present the new processes for check-in and checkout to management.

17 Oct 2022,2:13 PM

 

Hotel Escargo Mission Statement
Serve the business and pleasure traveler by making customer satisfaction priority number one through top quality service, amenities, comfortable surroundings, and friendly employees.
Problem Statement
Upon the annual review of the Hotel Escargo chain, it was discovered that there was room for improvement with the check-in and check-out system implemented by the Rooms Division Department. In addition, there are many areas that the hotel can improve to raise the overall quality and customer satisfaction.
The current process used to check guests in and out of the hotel is inefficient for both the customer and the hotel, and a new process must be developed that provides a convenient and efficient experience for the customer, as well as one that makes the best use of the hotel’s resources.

Using process mapping and reviewing the information here, present the new processes for check-in and checkout to management.
Pick 1 hotel offering and write a new process map for it. Along with charts, give a detailed explanation of the new process and where such improvement will benefit the hotel and increase customer satisfaction. Be sure to include all costs, resources, and management functions.

Post an executive summary of your Comprehensive Project in the body of a post in this Discussion Board (do not use attachments). An executive summary is a 1-page document that outlines the purpose, process, findings, discussion, and findings of a report that is submitted to management. Chief executive officers (CEOs) often read and assess executive summaries before deciding to read entire reports, so this must be a high-quality narrative that demonstrates the significance of the work that is being undertaken, the objectivity of research and analysis underpinning the report, and the credibility of the

Expert answer

 

The new process for check-in will require guests to provide the following information:

name, address, phone number, and email address. A key card will be issued to guests at this time. The new process for checkout will require guests to return their key card and provide a final invoice.

Upon the annual review of the Hotel Escargo chain, it was discovered that there was room for improvement with the check-in and check-out system implemented by the Rooms Division Department. In addition, there are many areas that the hotel can improve to raise the overall quality and customer satisfaction.
The current process used to check guests in and out of the hotel is inefficient for both the customer and the hotel, and a new process must be developed that provides a convenient and efficient experience for the customer, as well as one that makes the best use of the hotel’s resources.

Using process mapping and reviewing the information here, present the new processes for check-in and checkout to management.
Pick 1 hotel offering and write a new process map for it. Along with charts, give a detailed explanation of the new process and where such improvement will benefit the hotel and increase customer satisfaction. Be sure to include all costs, resources, and management functions.

Post an executive summary of your Comprehensive Project in the body of a post in this Discussion Board (do not use attachments). An executive summary is a 1-page document that outlines the purpose, process, findings, discussion, and findings of a report that is submitted to management. Chief executive officers (CEOs) often read and assess executive summaries before deciding to read entire reports, so this must be a high-quality narrative that demonstrates the significance of the work that is being undertaken, the objectivity of research and analysis underpinning the report, and the credibility of the

Upon the annual review of the Hotel Escargo chain, it was discovered that there was room for improvement with the check-in and check-out system implemented by the Rooms Division Department. In addition, there are many areas that the hotel can improve to raise the overall quality and customer satisfaction.
The current process used to check guests in and out of the hotel is inefficient for both the customer and the hotel, and a new process must be developed that provides a convenient and efficient experience for the customer, as well as one that makes the best use of the hotel’s resources.

Using process mapping and reviewing the information here, present the new processes for check-in and checkout to management.
Pick 1 hotel offering and write a new process map for it. Along with charts, give a detailed explanation of the new process and where such improvement will benefit the hotel and increase customer satisfaction. Be sure to include all costs, resources, and management functions.

Post an executive summary of your Comprehensive Project in the body of a post in this Discussion Board (do not use attachments). An executive summary is a 1-page document that outlines the purpose, process, findings, discussion, and findings of a report that is submitted to management. Chief executive officers (CEOs) often read and assess executive summaries before deciding to read entire reports, so this must be a high-quality narrative that demonstrates the significance of the work that is being undertaken, the objectivity of research and analysis underpinning the report, and the credibility of the

Upon the annual review of the Hotel Escargo chain, it was discovered that there was room for improvement with the check-in and check-out system implemented by the Rooms Division Department. In addition, there are many areas that the hotel can improve to raise the overall quality and customer satisfaction.
The current process used to check guests in and out of the hotel is inefficient for both the customer and the hotel, and a new process must be developed that provides a convenient and efficient experience for the customer, as well as one that makes the best use of the hotel’s resources.

Using process mapping and reviewing the information here, present the new processes for check-in and checkout to management.
Pick 1 hotel offering and write a new process map for it. Along with charts, give a detailed explanation of the new process and where such improvement will benefit the hotel and increase customer satisfaction. Be sure to include all costs, resources, and management functions.

Post an executive summary of your Comprehensive Project in the body of a post in this Discussion Board (do not use attachments). An executive summary is a 1-page document that outlines the purpose, process, findings, discussion, and findings of a report that is submitted to management. Chief executive officers (CEOs) often read and assess executive summaries before deciding to read entire reports, so this must be a high-quality narrative that demonstrates the significance of the work that is being undertaken, the objectivity of research and analysis underpinning the report, and the credibility of the

 

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