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Question: How will technology reshape customer expectations over the next 8 years?

04 Nov 2022,10:16 PM

 

1. How will technology reshape customer expectations over the next 8 years?
2. How will demand increase, and how will that effect your investments in capacity?
3. How much money can you make? Determine the profit potential in a best-case scenario.
4. How will customers perceive you and your competitors today? Is there room for improvement?

Expert answer

 

1. How will technology reshape customer expectations over the next 8 years?

Over the next 8 years, technology will reshape customer expectations in a number of ways. Firstly, customers will come to expect faster, more convenient service. This means that businesses will need to invest in technologies that can improve response times and make it easier for customers to transact with them. Secondly, customers will expect businesses to be more transparent and accountable. This means that businesses will need to be more open about their practices and be willing to take responsibility for any mistakes made. Finally, customers will expect businesses to be more innovative. This means that businesses will need to continually invest in new technologies and find new ways to improve their products and services.

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