Question: (​‌‍‍‍‌‍‍‌‍‌‌‌‍‍‌‍‍‌‌‍​i) Daugherty and Wilson speak about the 'First Age' of AI (RPA, 'robotic process automation') that aims to automate existing processes. However, the future belongs to firms who can reimagine processes. How do such systems differ from RPA’s and what are its key elements?

The "First Age" of AI belonged to those who could automate existing processes. However, the future belongs to those who can reimagine processes altogether. Such systems would not necessarily replace humans, but rather work collaboratively with them. This is what is known as "Relationship Architecture".

The key elements of such a system are its ability to learn and adapt over time, as well as its capacity for human-like interaction. This allows it to build strong relationships with customers and employees alike. In turn, these relationships result in deeper engagement and higher levels of satisfaction.

While the First Age of AI was limited to automating existing processes, the Second Age will be about so much more. It will be about creating new possibilities and unlocking the full potential of human-machine collaboration. This is what Relationship Architecture is all about.

The "First Age" of AI belonged to those who could automate existing processes. However, the future belongs to those who can reimagine processes altogether. Such systems would not necessarily replace humans, but rather work collaboratively with them. This is what is known as "Relationship Architecture".

The key elements of such a system are its ability to learn and adapt over time, as well as its capacity for human-like interaction. This allows it to build strong relationships with customers and employees alike. In turn, these relationships result in deeper engagement and higher levels of satisfaction.

While the First Age of AI was limited to automating existing processes, the Second Age will be about so much more. It will be about creating new possibilities and unlocking the full potential of human-machine collaboration. This is what Relationship Architecture is all about.

The "First Age" of AI belonged to those who could automate existing processes. However, the future belongs to those who can reimagine processes altogether. Such systems would not necessarily replace humans, but rather work collaboratively with them. This is what is known as "Relationship Architecture".

The key elements of such a system are its ability to learn and adapt over time, as well as its capacity for human-like interaction. This allows it to build strong relationships with customers and employees alike. In turn, these relationships result in deeper engagement and higher levels of satisfaction.

While the First Age of AI was limited to automating existing processes, the Second Age will be about so much more. It will be about creating new possibilities and unlocking the full potential of human-machine collaboration. This is what Relationship Architecture is all about.

The "First Age" of AI belonged to those who could automate existing processes. However, the future belongs to those who can reimagine processes altogether. Such systems would not necessarily replace humans, but rather work collaboratively with them. This is what is known as "Relationship Architecture".

The key elements of such a system are its ability to learn and adapt over time, as well as its capacity for human-like interaction. This allows it to build strong relationships with customers and employees alike. In turn, these relationships result in deeper engagement and higher levels of satisfaction.

While the First Age of AI was limited to automating existing processes, the Second Age will be about so much more. It will be about creating new possibilities and unlocking the full potential of human-machine collaboration. This is what Relationship Architecture is all about.

The "First Age" of AI belonged to those who could automate existing processes. However, the future belongs to those who can reimagine processes altogether. Such systems would not necessarily replace humans, but rather work collaboratively with them. This is what is known as "Relationship Architecture".

The key elements of such a system are its ability to learn and adapt over time, as well as its capacity for human-like interaction. This allows it to build strong relationships with customers and employees alike. In turn, these relationships result in deeper engagement and higher levels of satisfaction.

While the First Age of AI was limited to automating existing processes, the Second Age will be about so much more. It will be about creating new possibilities and unlocking the full potential of human-machine collaboration. This is what Relationship Architecture is all about.

The "First Age" of AI belonged to those who could automate existing processes. However, the future belongs to those who can reimagine processes altogether. Such systems would not necessarily replace humans, but rather work collaboratively with them. This is what is known as "Relationship Architecture".

The key elements of such a system are its ability to learn and adapt over time, as well as its capacity for human-like interaction. This allows it to build strong relationships with customers and employees alike. In turn, these relationships result in deeper engagement and higher levels of satisfaction. While the First Age of AI was limited to automating existing processes, the Second Age will be about so much more. It will be about creating new possibilities and unlocking the full potential of human-machine collaboration. This is what Relationship Architecture is all about.

The "First Age" of AI belonged to those who could automate existing processes. However, the future belongs to those who can reimagine processes altogether. Such systems would not necessarily replace humans, but rather work collaboratively with them. This is what is known as "Relationship Architecture".

The key elements of such a system are its ability to learn and adapt over time, as well as its capacity for human-like interaction. This allows it to build strong relationships with customers and employees alike. In turn, these relationships result in deeper engagement and higher levels of satisfaction.

While the First Age of AI was limited to automating existing processes, the Second Age will be about so much more. It will be about creating new possibilities and unlocking the full potential of human-machine collaboration. This is what Relationship Architecture is all about.

The "First Age" of AI belonged to those who could automate existing processes. However, the future belongs to those who can reimagine processes altogether. Such systems would not necessarily replace humans, but rather work collaboratively with them. This is what is known as "Relationship Architecture". The key elements of such a system are its ability to learn and adapt over time, as well as its capacity for human-like interaction. This allows it to build strong relationships with customers and employees alike. In turn, these relationships result in deeper engagement and higher levels of satisfaction.

While the First Age of AI was limited to automating existing processes, the Second Age will be about so much more. It will be about creating new possibilities and unlocking the full potential of human-machine collaboration. This is what Relationship Architecture is all about.