Question: If the distortion of communication is a barrier to unlearning, what, if anything, can organizations do to address this issue, especially relating to information technology changes? Is this an inevitable and unavoidable feature in IT projects?

Expert answer

There are a few things that organizations can do to try and address the issue of communication distortion in IT projects. One is to make sure that there is clear and concise communication from the outset of the project. This means ensuring that everyone involved understands the objectives of the project and what their role will be. Additionally, regular updates should be provided throughout the project so that everyone is aware of its progress.

Another way to try and mitigate communication distortion is by using multiple channels of communication. This could involve using both written and oral communication, as well as using visual aids such as diagrams or charts. This allows for different people to receive and understand the information in different ways, which can help to reduce the chances of distortion occurring.

Ultimately, however, it is important to remember that communication distortion is an inherent part of any IT project. This is because there will always be a certain amount of uncertainty and change involved. As such, it is important to accept that this will happen and to try and work around it as best as possible. By doing so, organizations can still complete their projects successfully despite the challenges that communication distortion can pose.