SCENARIO
You are employed by a firm that produces tangible products. These products are then sold to a consuming populace that is unaffected by place, income, sex, race, age, or any environmental concerns. These products are acquired and used across the spectrum of consumers.
REQUIREMENTS
Prepare a memo (suggested length of 2–3 pages) to your supervisor that addresses the following:
A. Identify the three types of costs when quality considerations are made.
B. Explain each of these types of costs using examples.
C. Evaluate the three types of costs considering the trade-offs within manufacturing a product and/or producing a service.
D. Acknowledge sources, using APA-formatted in-text citations and references, for content that is quoted, paraphrased, or summarized.
E. Demonstrate professional communication in the content and presentation of your submission.
AVM1 TASK 2
COMPETENCIES
304.2.1 : Graphical Charts
The graduate understands the types and uses of graphical charts in operations management.
SCENARIO
A shoe manufacturing company is having a problem with returns and customer complaints in their boot division. Top executives are meeting to figure out what these problems in the boot division are costing the company.
REQUIREMENTS
Your submission must be your original work. No more than a combined total of 30% of the submission and no more than a 10% match to any one individual source can be directly quoted or closely paraphrased from sources, even if cited correctly. An originality report is provided when you submit your task that can be used as a guide.
You must use the rubric to direct the creation of your submission because it provides detailed criteria that will be used to evaluate your work. Each requirement below may be evaluated by more than one rubric aspect. The rubric aspect titles may contain hyperlinks to relevant portions of the course.
Create an affinity diagram with at least six types of cost centers to show where the boot division is costing the company money. Your diagram should include the following:
A. The problem statement.
B. At least six types of cost centers that are being affected by the boot division.
C. Acknowledge sources, using APA-formatted in-text citations and references, for content that is quoted, paraphrased, or summarized.
D. Demonstrate professional communication in the content and presentation of your submission.
Task 3
COMPETENCIES
304.4.4 : Managing Innovation
The graduate is knowledgeable about managing innovation.
INTRODUCTION
Organizations often try to develop an entrepreneurial culture through a strong orientation toward entrepreneurship.
REQUIREMENTS
Your submission must be your original work. No more than a combined total of 30% of the submission and no more than a 10% match to any one individual source can be directly quoted or closely paraphrased from sources, even if cited correctly. An originality report is provided when you submit your task that can be used as a guide.
You must use the rubric to direct the creation of your submission because it provides detailed criteria that will be used to evaluate your work. Each requirement below may be evaluated by more than one rubric aspect. The rubric aspect titles may contain hyperlinks to relevant portions of the course.
A. Prepare a brief summary, listing and defining at least four reasons why entrepreneurial organizations seek opportunities for innovation.
B. Acknowledge sources, using APA-formatted in-text citations and references, for content that is quoted, paraphrased, or summarized.
C. Demonstrate professional communication in the content and presentation of your submission.
D. 2 pages
TASK 4
COMPETENCIES
304.6.3 : Working with Individuals and Groups
The graduate is knowledgeable about strategies for working with individuals and groups in an organization.
INTRODUCTION
There are four key barriers to communication: process barriers, personal barriers, physical barriers, and semantic barriers.
REQUIREMENTS
Your submission must be your original work. No more than a combined total of 30% of the submission and no more than a 10% match to any one individual source can be directly quoted or closely paraphrased from sources, even if cited correctly. An originality report is provided when you submit your task that can be used as a guide.
You must use the rubric to direct the creation of your submission because it provides detailed criteria that will be used to evaluate your work. Each requirement below may be evaluated by more than one rubric aspect. The rubric aspect titles may contain hyperlinks to relevant portions of the course.
Write an essay describing how you, as a manager, would overcome each of these four barriers.
A. Describe the guidelines, tools, practices, or procedures that you would use to overcome each type of communication barrier (i.e., process, personal, physical, and semantic).
B. Acknowledge sources, using APA-formatted in-text citations and references, for content that is quoted, paraphrased, or summarized.
C. Demonstrate professional communication in the content and presentation of your submission.
D. 2-3 pages
Task 1: Memo on Quality Cost Types in Manufacturing
To: Supervisor
From: [Your Name]
Date: [Current Date]
Subject: Understanding Quality Cost Types in Manufacturing
A. Identification of Quality Cost Types
When quality considerations are made in manufacturing, three primary types of costs arise: prevention costs, appraisal costs, and failure costs. Each plays a crucial role in ensuring product quality while balancing expenses.
B. Explanation with Examples
Prevention Costs: These include investments made to prevent defects before they occur. Examples: employee training, process improvement initiatives, and equipment maintenance.
Appraisal Costs: These involve expenses related to measuring and monitoring product quality. Examples: product inspections, quality audits, and testing equipment.
Failure Costs: These are incurred when products fail to meet quality standards. They are divided into:
Internal Failure Costs: Costs from defects found before delivery, such as scrap and rework.
External Failure Costs: Costs from defects discovered after the product reaches the customer, including warranty claims and product recalls.
C. Evaluation of Trade-offs
Trade-offs among these costs influence strategic decision-making. Investing in prevention reduces overall failure costs but increases upfront expenses. Appraisal costs ensure quality but can be expensive and slow production. Ignoring these leads to failure costs, which can harm brand reputation and profitability. A balanced approach is vital.
D. APA Citations
[Include relevant references]
E. Professional Communication
This memo presents a concise analysis of quality costs, emphasizing clarity, precision, and relevance.
Task 2: Affinity Diagram for Cost Centers in the Boot Division
Problem Statement: The boot division of a shoe company is facing high return rates and frequent customer complaints, negatively impacting profitability.
Cost Centers Affected:
Manufacturing Defects: Flaws in production leading to faulty boots.
Quality Control: Inadequate inspections causing missed defects.
Supply Chain Issues: Delays or poor-quality raw materials affecting product quality.
Customer Service: Increased workload from handling complaints and returns.
Logistics and Distribution: Costs related to product returns and exchanges.
Reputation Management: Marketing expenses to restore brand trust.
[Insert APA citations if necessary]
Task 3: Why Entrepreneurial Organizations Pursue Innovation
Summary: Entrepreneurial organizations pursue innovation to remain competitive and adapt to dynamic markets. Key reasons include:
Market Expansion: Introducing new products opens new markets and customer segments.
Competitive Advantage: Innovation differentiates businesses, enabling sustained success.
Revenue Growth: New offerings generate additional income streams.
Operational Efficiency: Process innovations reduce costs and improve productivity.
[Include APA citations if applicable]
Task 4: Overcoming Communication Barriers
Introduction:
Effective communication is crucial for organizational success. As a manager, addressing process, personal, physical, and semantic barriers ensures clear and productive communication.
A. Guidelines for Overcoming Barriers
Process Barriers:
Implement clear communication protocols.
Use project management tools for task tracking.
Personal Barriers:
Foster an inclusive culture and provide interpersonal skills training.
Conduct regular feedback sessions.
Physical Barriers:
Invest in modern communication technology.
Design open office spaces or enable remote work setups.
Semantic Barriers:
Use simple, clear language in communications.
Provide language and cultural training for diverse teams.
[Include APA citations if relevant]
Conclusion:
By proactively addressing communication barriers, managers can enhance team collaboration, boost productivity, and achieve organizational goals.
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