Section A: Vocational Scenario: You are working as an Operations Management Consultant with BSG Consulting, Qatar. They provide advisory services to many companies in Qatar and the GCC region. Qatar Airways, a leading international airline carrier in the Middle East, whose main source of business comes from its commercial and cargo operations, has requested the advisory services of BSG Consulting, as they expand their cargo operations across a range of industry sectors in Qatar. Qatar Airways has asked BSG consulting to assist them in providing information that will help Qatar Airway’s operations department achieve their overall business objectives in expanding their business across a range of sectors that are of interest to them. The director of BSG Consulting is planning a key stakeholder meeting with Qatar Airways executives and wants you to put together a report that explains in detail the following key points that will serve as part of the advisory to the client going forward on the applied importance of operations management.
Your report must include the following:
Section B: Vocational Scenario:
Emirates has for a long time been the number one Middle Eastern airline and has gained international status for its impeccable customer service. It cornered the market in sales, service and the routes it flies pre Covid, its biggest competitor is Qatar Airways, however during the past couple of years, Qatar Airways has invested heavily in retrofitting out an entire fleet of Boeing 747’s and A380’s Business Class Q-Suite designs, additionally they have realigned their operations to be lean, to minimize costs, risks and investing into continuous development and total quality management procesess. Emirates airlines needs to improve its operational performance so it can be on par with Qatar Airways impeccable operational business model and has now contacted BSG Consulting to provide advisory on the following key areas they need help with. They will require advisory on the range of techniques used to achieve continuous quality improvement additionally to provide a comprehensive strategic risk analysis plan for Emirates Airlines. In you continued role as a senior operations management consultant, you have been asked to produce a portfolio to Emirates Airlines.
The portfolio should cover the following key areas:
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Recommended Resources Please note that the resources listed are examples for you to use as a starting point in your research – the list is not definitive. |
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Vocational scenario |
Organisation : Qatar Airways, the national carrier of the State of Qatar, is an award-winning airline that has received global recognition for its unparalleled services. In 2013, the airline joined the One world alliance, becoming a strategic partner, and expanding the alliance’s portfolio of Middle Eastern carriers. Qatar Airways Group employs more than 46,000 staff worldwide, of which more than 32,000 are airline employees and they seek to consistently make their organizational culture better. Context: As a part of your own on boarding process as new HR Executive at Qatar Airways , you have been asked to reflect on your own personality and perception to understand how individual differences inform and influence management approaches. After the on boarding your first assignment is to apply content and process theory to Qatar Airways work environment to maintain an effective workforce. Thereafter you have been asked to do a group task and finally reflect on your contribution to the team task. Role In your new role as the HR Executive you are responsible for leading, motivating and developing the team of the employees to ensure consistent delivery on standards, customer service and product knowledge, maximizing the organizational potential and profitability.
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Assignment activity and guidance |
Part 1 - As a part of the onboarding process at Qatar Airways you have been asked to go through a psychometric test and there after present a personal development plan. Format: Personality test and PDP
Part 2- In your capacity as the HR executive you must apply motivation theories to maintain an effective workforce in Qatar Airways Format: Motivation Plan (Report) Your first assignment in the company is to provide solutions for addressing low morale, lack of focus and productivity of employees at Qatar Airways. Staff work long shifts, are often dealing with challenging customers and work can be repetitive. They often work in isolation. You must present a motivation plan to the senior management to maintain effective workforce:
Part 3 – Form a team and participate in a group team activity Format: Belbin’s Test and PowerPoint presentation
As a team you have been asked to present to senior management to examine how power, politics and culture can be used to influence employee behavior and accomplish organizational goals.
Your group presentation slides should include:
Part 4 – Individual Reflection (use Gibbs model) Format : Individual reflective statement
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Recommended Resources Please note that the resources listed are examples for you to use as a starting point in your research – the list is not definitive. |
Weblinks BBC News (2018). Personality Tests. Available at: https://www.bbc.co.uk/news/newsbeat-45561194 Practice Aptitude Tests. Free aptitude tests. Available at: https://www.practiceaptitudetests.com/free-aptitude-tests/ Forbes (2019) Six Strategies to Maintain Employee Motivation. Available at: https://www. forbes.com/sites/rebeccaskilbeck/2019/02/12/six-strategies-to-maintain-employee- motivation/?sh=738b01481d35
HN Global HN Global (2021) Reading Lists. Available at: https://hnglobal.highernationals.com/learning- zone/reading-lists HN Global (2021) Student Resource Library. Available at: https://hnglobal.highernationals. com/subjects/resource-libraries HN Global (2021) Textbooks. Available at: https://hnglobal.highernationals.com/textbooks
Textbooks Brooks, I. (2018) Organisational Behaviour: Individuals, Groups and Organisation. 5th Ed. Harlow: Pearson Buchanan, D. and Huczynski, A. (2019) Organizational Behaviour. 10th Ed. Harlow: Pearson Mullins, L. J. (2019) Organisational Behaviour in the Workplace. 12th Ed. Harlow: Pearson |
Assignment Brief and Guidance |
Scenario Dr Meredith Belbin studied team-work for many years, and he famously observed that people in teams tend to assume different "team roles." He defined a team role as "a tendency to behave, contribute and interrelate with others in a particular way" and named nine such team roles that underlie team success. You are working for Qatar Airways as an HR Executive who has been asked to produce findings on organisational culture, motivation and influencing others in a group. You are to do a group presentation on the theme allocated by your manager.
Aim The aim of this part of the assignment is to apply the concepts and philosophies of organizational behavior demonstrating your ability to work with others, based upon the understanding of group and group dynamics. Critical analysis on the team development theories will allow an understanding of how to effectively cooperate with others.
Activity 1-The class will take a Self-Perception inventory test. (see appendix attached) This test will allow each learner to identify his/her role. Based on the results the class will be divided into teams and each team will demonstrate an understanding of how to cooperate effectively with others in a team thereby applying the concepts and philosophies of organisational behaviour (Tuckman’s and Belbin’s theories):
2-Doing a group activity (Joint presentation) together on Organisational Behaviour
After the above collaborative work
Your Group presentation should include:
1)The result of Belbin’s Self Perception Inventory Test. 2)Your role and contribution to the team work. 3)Reflect on contribution from other team members.
In your Individual Report on Team Behavior, you should:
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Checklist for your submission:
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